If your item did not arrive, the first thing to do is to contact the customer service team at The Toy Wagon and they will request a “track and trace” on your item for you.
If the Supplier decides to refund the purchase price it will refund your reasonable return freight costs too as proven by you. A refund may also be offered in some circumstances but at the Supplier’s discretion.
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If we confirm that the item was damaged before being dispatched to you, or was faulty out of the box, your item will be repaired or replaced by the Supplier free of charge. Please arrange with The Toy Wagon to return the item at your cost for testing. The item I ordered arrived faulty or didn’t work as intended If the Supplier refunds the purchase price it will also refund your reasonable return freight costs too as proven by you. Much will depend on the evidence as to whether the damage occurred before or during transit to you, or whether the product is otherwise faulty.
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We or the Supplier will then make a decision as to whether you will receive a full refund or replacement. We may ask you to return the item at your cost, for further assessment by the Supplier. In the unlikely event your item was damaged between leaving The Toy Wagon and arriving at your delivery address, please send us immediate photographic evidence of the damage along with your order number for our assessment. The item I ordered was damaged in transit To receive your replacement or refund you must send an image of the product you have received as well as your order number and then our customer services team will assess your claim and then inform you of the process for your refund or replacement within 1-2 business days of confirmation, and assuming your claim is correct. Provided the item is incorrect and is returned to us at your cost, unopened and in mint condition, we’ll either supply the correct item or provide a full refund, at our discretion. The item I received is not the item I ordered This page sets out the process and our related policies. The vast majority of orders at The Toy Wagon are delivered without a hitch, but understandably from time-to-time things go wrong and you may need to arrange a return.
If you need to return an item, please read this page carefully to ensure your return is handled correctly, and then contact customer service. $10.00 Rural Delivery I need to return an item
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